Cancellation Policy

Cancellation Policy

Last Updated: 25 May 2026

At AK, we strive to process and dispatch orders quickly to ensure timely delivery. Please read our cancellation policy carefully before placing an order.

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1. Company Information

Only AK is a brand operated by MAYU RETAIL PRIVATE LIMITED.

Registered Office:
No.145, First Floor, Salem Road,
Namakkal, Tamil Nadu, India – 637001

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2. Order Cancellation by Customer

Customers may request cancellation of an order before it has been shipped or processed for dispatch.

To request a cancellation:

• Contact our customer support team immediately after placing the order.
• Provide your order number and registered contact details.

Once the order has been shipped, cancellation requests may no longer be accepted.

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3. Prepaid Orders

For prepaid orders cancelled before shipment:

• Eligible refunds will be processed to the original payment method.
• Refund processing timelines may vary depending on banks and payment providers.

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4. Cash on Delivery (COD) Orders

COD orders may be cancelled before dispatch.

AK reserves the right to:

• Restrict COD services for customers with repeated order cancellations or refusals.
• Request prepaid payment for future orders in case of suspicious or repeated cancellations.

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5. Orders Already Shipped

Orders that have already been shipped cannot be cancelled.

Customers may refer to our Return & Refund Policy after delivery if the product is eligible for return.

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6. Cancellation by AK

AK reserves the right to cancel any order under circumstances including but not limited to:

• Product out of stock
• Pricing or technical errors
• Payment verification failure
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Logistics or delivery limitations

In such cases, customers will be notified, and eligible refunds will be initiated where applicable.

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7. Refund Timelines for Cancelled Orders

Refund timelines may vary depending on the payment provider or banking institution.

Typical timelines:

• UPI/Wallets: 2–5 business days
• Debit/Credit Cards: 5–10 business days
• Net Banking: 5–10 business days

AK is not responsible for delays caused by banks or payment gateways.

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8. Modification of Orders

Once an order is placed, modification requests such as:

• Change of address
• Product changes
• Size changes
• Contact number updates

may not always be possible after order processing has started.

Customers should contact support immediately for assistance.

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9. Fraud Prevention

AK reserves the right to:

• Refuse cancellation requests suspected to be fraudulent
• Block accounts involved in repeated abuse of cancellation policies
• Limit future purchase options where necessary

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10. Contact Us

For cancellation requests or support, please contact:

AK Customer Support
Operated by MAYU RETAIL PRIVATE LIMITED

Registered Office:
No.145, First Floor, Salem Road,
Namakkal, Tamil Nadu, India – 637001

Email: support@onlyak.in (replace with your official support email)