Refund and Returns Policy

Return & Refund Policy

At AK, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple 7-day return policy subject to the terms mentioned below.

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1. General Information

Only AK is a brand operated by MAYU RETAIL PRIVATE LIMITED.

Registered Office:
No.145, First Floor, Salem Road,
Namakkal, Tamil Nadu, India – 637001

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2. 7-Day Return Policy

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return:

• The item must be unused, unwashed, and undamaged.
• Original tags, labels, packaging, and invoices must be intact.
• The product must be in resalable condition.

Returns requested after 7 days from delivery may not be accepted.

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3. Non-Returnable Items

The following items are not eligible for return unless received damaged or incorrect:

• Innerwear products
• Socks
• Personal care items
• Customized or personalized products
• Clearance or final sale items
• Gift cards

AK reserves the right to refuse returns that do not meet the above conditions.

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4. Damaged, Defective, or Wrong Products

If you receive:

• A damaged product
• A defective item
• The wrong product or size

Please contact us within 48 hours of delivery with:

• Order number
• Product images
• Packaging images
• Description of the issue

Our support team will review the request and arrange a replacement or refund if approved.

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5. Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order details and reason for return.
3. Once approved, return instructions will be shared.

Customers must ensure the item is securely packed before pickup or shipping.

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6. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refund processing timelines may vary depending on banks or payment providers.

Shipping charges, COD charges, and handling fees may be non-refundable unless the return is due to our error.

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7. Exchange Policy

Subject to stock availability, customers may request:

• Size exchange
• Replacement for defective products

Exchange requests must also be initiated within 7 days of delivery.

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8. Return Shipping

• AK may arrange reverse pickup depending on service availability.
• In locations where reverse pickup is unavailable, customers may be asked to self-ship the product.
• Shipping reimbursement, if applicable, will be communicated by the support team.

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9. Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation may not be possible, and the order will fall under the return policy instead.

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10. Fraud Prevention

AK reserves the right to:

• Reject fraudulent or abusive return requests
• Limit returns from accounts showing unusual return activity
• Conduct quality checks before approving refunds

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11. Contact Us

For return or refund support, please contact:

AK Customer Support
Operated by MAYU RETAIL PRIVATE LIMITED

Registered Office:
No.145, First Floor, Salem Road,
Namakkal, Tamil Nadu, India – 637001

Email: support@onlyak.in (replace with your official support email)