Shipping & Delivery Policy

At Only AK, we aim to deliver your orders safely and on time. Only AK is a brand operated by MAYU RETAIL PRIVATE LIMITED.

Order Processing

Once an order is successfully placed on our website, we process the order within 1–2 business days. Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timeline

Estimated delivery time within India is usually:

3–7 business days from the date of dispatch

Delivery time may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other situations beyond our control.

Shipping Charges

Shipping charges, if applicable, will be shown clearly at checkout before the customer makes payment. Any free shipping offers will also be displayed on the website or checkout page.

Delivery Areas

We currently deliver orders within India. If a location is not serviceable by our courier partners, we may contact the customer to arrange an alternative solution or cancel and refund the order.

Order Tracking

Once the order is shipped, customers may receive tracking details by SMS, email, WhatsApp, or through the order tracking page, depending on the courier partner and availability of tracking information.

Incorrect Address or Failed Delivery

Customers are requested to provide accurate delivery details while placing the order. Only AK will not be responsible for delivery delays or failed deliveries caused by incorrect address, incomplete address, unavailable recipient, or wrong contact number.

If the courier returns the package to us due to failed delivery, we may contact the customer for re-shipping. Additional shipping charges may apply for re-dispatch.

Damaged or Tampered Package

If the package appears damaged or tampered with at the time of delivery, customers are advised not to accept the package and to contact us immediately.

Contact for Shipping Support

For shipping and delivery related queries, please contact:

Email: support@onlyak.in
Phone: +91 9150045996
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM